Terms & Conditions

ClueCommerce.com is a brand owned and operated by M/s Kreative WebTech a company registered under the laws of India.

  1. Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and M/s Kreative WebTech. The approval for the work can be either an email confirming back the quote or the quote document signed by the client. Approval for the work to commence and payment of the advance fee indicates that the client accepts these terms and conditions.
  2. Material: All material supplied by the client shall remain the client’s property. It will be assumed that this material belongs to the client and that it does not breach any copyright laws.
  3. Domain or Purchases on behalf of client: M/s Kreative WebTech provides domain name if required. Domain names registered by M/s Kreative WebTech on the Customer’s behalf are property of M/s Kreative WebTech until the client has paid for the domain booked and professional fees involved and previously agreed upon. M/s Kreative WebTech agree to transfer this domain to the customer or his/her agent when asked to do so provided that all accounts have been settled.
    Domains booked and owned by clients themselves are not subject matter above. This term is related to only those domains which are booked by M/s Kreative WebTech upon the request of clients.
    All third party costs arising from the registration of a domain name/purchase of third party utilities/services shall be met by the Client and are payable to M/s Kreative WebTech before a formal application for registration is made. This is included in the standard invoice issued after approval for work to commence.
  4. Copyright: M/s Kreative WebTech will retain the copyright of any material, including design, artwork and the source code, created for the client by M/s Kreative WebTech. Once final payment has been received by M/s Kreative WebTech copyright may be transferred to the client if previously agreed. M/s Kreative WebTech reserves the right to retain the copyright on all material created by M/s Kreative WebTech unless otherwise agreed between the two parties in writing.
  5. Photography and graphics: M/s Kreative WebTech may use stock photographs and images in the design and build of the site. Images and graphics purchased from stock libraries are not generally included in the quote and will only be included once the client has approved the additional cost. General reworking and editing of artwork and photography supplied by the client will be included in the quote but where M/s Kreative WebTech considers the amount or extent of work involved in editing or reworking assets M/s Kreative WebTech reserves the right to charge for the time of carrying out such work at its usual company hourly rates.
  6. Browser compatibility: M/s Kreative WebTech makes every effort to design pages that display acceptably in the most popular current browsers i.e. IE7 and Latest version of FireFox or Chrome released on the date of project agreement, but cannot accept responsibility for pages that do not display acceptably in new versions of browsers released after pages have been designed. IE 6 is an outdated browser we should pay tribute to it and say goodbye and upgrade your browsers or should start using Firefox or Chrome which is free to download and performs better than IE 6.
  7. Search Engine Submission: M/s Kreative WebTech is not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted a separate contract must be agreed. M/s Kreative WebTech can make no guarantees about the success of any search engine promotion activity because this is controlled by the search engines.
  8. Site maintenance: M/s Kreative WebTech does not undertake to maintain or update a client’s website as part of the design & development. If a client wishes M/s Kreative WebTech to maintain or update website as a separate contract, M/s Kreative WebTech will negotiate with the client a fixed maintenance contract appropriate to the amount of work required.
  9. Content: M/s Kreative WebTech cannot be held liable for any information contained within The Client’s web site. The content of such remains the copyright and intellectual property of The Client.
  10. Examples of work: M/s Kreative WebTech retains the right to display graphics and other web design elements as examples of their work in their respective portfolios.
  11. Travel Time and Expenses: Travelling time to and from customer premises is not generally included in our estimate. If a visit/travel is required for meeting, The Client will bear all the expenses or as agreed by both the parties.
  12. Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required, as the site is developed, then we will provide a separate quote for the additional work and may need to review the timescale for completing the project.
  13. Upfront Payment: An minimum advance of 50% of the total cost of the project is required before work can commence. After work commencement the same is non-refundable.
  14. Payment terms: Payment is currently accepted by Wire Transfer, Credit Card, Debit Cards, Netbanking, Cash or Check Deposit & PayPal, unless otherwise agreed. Payment will be due within 14 days of invoice. Full publication of the Web Pages may take place only after full payment has been received unless otherwise agreed. Any material previously published may be removed if payment is not received.
  15. Internet Service Provider: The customer understands that any Internet Service Provider (ASP) services or website storage services will require a separate contract with the ISP. M/s Kreative WebTech will agree to set up a domain name with host if required, but will not be held responsible for any changes made by the server supplied.
  16. Free Technical Support: We also provide Free technical support for 1 year from the date of delivery of the project or project files are moved to your hosting account; whichever happens earlier. 1 Year Free Technical Support is available for all the bugs/errors found in our server side scripting. To give you our best services, we take this responsibility of Free support at no extra cost to you until and unless some other designer/developer modifies the project files we have delivered.
  17. Delayed Response from Client Side: Unreasonable delays from client side in providing the required feedback/information/data to finish the project shall exempt M/s Kreative WebTech from meeting the timelines mentioned in the quote. In case client does not provide required details/data/information for more than 15 working days, client authorizes M/s Kreative WebTech to forfeit the payments made towards this project.
  18. Single Domain License: Unless otherwise agreed, client agrees to setup the scripts delivered only on one domain. However if client wish to run same website on different domain, then client has to purchase separate license for each domain.
  19. License Validity Period: License comes without expiry date as long as it is for single domain.
  20. Ownership Of Intellectual Property: Unless otherwise agreed, M/s Kreative WebTech is the owner of the intellectual property rights and reserves the right to reuse the same for other projects.
  21. Share in profits from business or sale of business: After client makes the agreed payment for the project – M/s Kreative WebTech will not claim share in your profits from business or from sale of business to some other company.
  22. No recurring costs of license: There is no renewal/recurring license fee. However if client wish to run same website on different domain, then client has to purchase separate license for each domain.
  23. Use of encrypted files: Unless otherwise agreed, for faster turn around and bug free application development, M/s Kreative WebTech can use own framework (code library in encrypted format) which is used for web applications development. Client will be provided with detailed documentation for using code library functions, with help of the documentation provided other programmers can modify the website functionality.
  24. Refund and Cancellation: M/s Kreative WebTech does not accept cancellation request in any situation. All payments to M/s Kreative WebTech are non-refundable. This includes the one time setup fee and subsequent charges regardless of usage.
  25. Suspension, Termination or Fraud: Without limiting any other remedies, M/s Kreative WebTech reserves complete rights to suspend or terminate your account if we suspect that you (by intentional negative reviews, conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.
  26. Third Party Services: M/s Kreative WebTech is not responsible for services or lack of services of any third party vendor such as shipping service or payment gateway providers.
  27. Support Boundaries: M/s Kreative WebTech. provides IST 11am to 6pm weekdays technical support to our subscribers. We limit our technical support to our area of expertise. The following is our guidelines when providing support: M/s Kreative WebTech provides support related to your hosting’s physical functioning. M/s Kreative WebTech does not offer technical support for application specific issues such as cgi programming, html or any other such issue. M/s Kreative WebTech does not provide technical support for YOUR customers. If you can email, we encourage you to email help@cluecommerce.com for assistance. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.
  28. Responsibility for Content: ou, as M/s Kreative WebTech customer, are solely responsible for the content stored on M/s Kreative WebTech Hosting Services.