ccavenue payment gateway

CCAvenue Payment Gateway Review

CCAvenue Payment Gateway is a leading online payment processor in India. In this post we are going to write detailed pros and cons for using CCAvenue as a payment gateway on your website.

About CCAvenue :

CCAvenue is one of the largest payment gateway provider, having thousands of merchants on-board and active in South Asia’s and India offering multi-currency, multiple payment options online payment processing services. As claimed by CCAvenue their solution is powered by proprietary technology that integrates transaction-processing, advance shopping cart, auction payment collection facility, fraud control, financial reporting and order tracking. CCAvenue is owned and operated by “Avenues India Pvt. Ltd” headquartered at “Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai – 400054, INDIA”

Contact CCAvenue :

+91 22 67425555 / 26000816 / 32913622 / 66920419
+91 22 67425542 / 26480772

Marketing : contact@ccavenue.com
Technical : service@ccavenue.com
Account : accounts@ccavenue.com
Cardholder/Risk : risk@ccavenue.com

CCAvenue Technology Overview:

CCAvenues uses JAVA technologies stacks as a backbone. As per claims they processes transactions of customers, around the world, 24 hours a day, from a simple browser and authorize these transactions in real time through multiple payments gateways and more than three dozen Direct Debit Banking interfaces. Please be noted that CCAvenue is not a full fledged payment gateway, its actually a payment gateway processor, who facilitates the transactions via popular banking payment gateways such as SBI, CITIBank etc and works as a middle man between bank, customer & merchant. All the transaction is processed using highly encrypted SSL protocol including PCI compliance and maintaining the Payment Card Industry’s highest security standards.

CCAvenue Payment Options:

CCAvenue offers multiple online payment options, including:

  • All types of Credit Card processing through Multiple Banks and Card Associations
  • Debit Card
  • ATM cum Debit Card processing
  • Direct Debit to bank accounts of 30+ Indian Banks, 20+ Chinese Banks and 3 Singapore Banks
  • Mobile Payment Solutions via PayMate®, SBI Freedom
  • Cash Card Processing of ITZ Cash®, Done Card, OxiCash and NoQ24x7
CCAvenue Plans:

We have exclusive partnership with CCAvenue to offer most discounted ecommerce payment gateway plans.

ccavenue payment gateway

For more information, visit here > online payment gateway india

How to get merchat account with CCAvenue:

If you are customer of cluecommerce, our eCommerce experts help you setup everything. However, if you have your own eCommerce platform, please follow below steps:

Step 1: Website Setup
CCAvenue requires complete details about your business and company including a fully functional and live website. Also, you need to upload products/services you are actually going to offer via your website, in order to approve you for a merchant account. So before you rush through application process, make sure everything is in place as under :
Your site will need to include the below mentioned pages for the site approval:

  • About Us page – ie, who we are, what we do
  • Contact Us page – including phone, address, and email
  • Refund Policy – how you will handle returns and exchanges
  • Privacy Policy
  • Terms & Conditions
  • Products

You should start adding categories and products, make sure each product have description and pricing information
Once this information is complete on your website, go on to Apply for CCAvenue Payment Gateway Account (step 2).

Step 2: Apply for CCAvenue Payment Gateway Account
You can register online at the CCAvenue website. Click Here to register.
On receipt of the registration, CCAvenue’s Internal Risk and Evaluation Team team will evaluate your application form and the information provided on your website, and they provide you with their feedback within 24 to 72 hours. On completion of evaluation process, CCAvenue will send you an approval email which will outline the list of documents required and include the CCAvenue legal agreement.

Advantages of using CCAvenue Payment Gateway:

One of the major advantages of using CCAvenue payment gateway is that it supports multiple currencies. Which allows you to accept payments not only in INR but also in USD, EURO, etc. However, there are lot of wrong information exist on there website and it seams that they do not update there website frequently. So, we suggest you to talk to their sales executives before going for multi-currency option. CCAvenue also seems to have the support for largest number of banks and payment options. It also supports EMI as payments from over 7 banks, 100+ debit cards, 53+ net banking, 4 cash cards, 4 mobile wallets and 40+ bank’s IMPS.

Disadvantages of using CCAvenue Payment Gateway:

One of the major disadvantages is that despite being the biggest in India (3rd party player) and powering around 60% of Indian eCommerce websites and even after completing 15 years now. They offer most terrible customer support to both merchants aswell as customers. You can find thousands of complains online regarding the same, few of them are as under :

On mouthshut they have score of only 21% positive reviews and average rating of only 1.68 (1 Star)

ccavenue payment gateway

Reason why despite being one of the oldest and most used payment gateway in India, we never recommend the same to our clients. A new eCommerce startup business can’t afford to suffer financial loses because of a non-responsive payment gateway.

We once again urge you to think twice before opting for CCAvenue Payment Gateway if you are a startup and can’t afford to bear big loss and payment holds for long period of time, because we have seen several cases where CCAVenue use to hold payments of merchants for a period of more than 1 year and merchants need to take legal help in order to get there money.